Online Returns Exclusions;
Return Exclusions pertaining to the condition of received goods.
All products are inspected before shipping to ensure that they are of sellable condition. In this respect, any products that have been returned that are NOT in a resellable condition or there is clear evidence of use, the product will not be eligible for a refund. In this circumstance, a customer may either (1), have their item returned to them with no refund issued, (2), If deemed appropriate after inspection, a partial refund may be issued.
We are unable to offer a refund or an exchange if the goods fall under any of the following precedents;
- Goods have been removed from packaging, such as;
- In the interest of hygiene: mattresses, pillows, bedlinen, duvets, men or hair care, electric blankets, and any personal care items.
- Any bathroom products where an internal seal is present, such as Toilet Seats.
- All Acoustic Panelling includes a window port, and is non-refundable when removed from packaging.
- Any kitchen appliance where installation and any level of usage has occurred.
- Any technology purchased such as Remotes, Headsets, or any electrical purchases with a tamper proof seal.
- Any faults that are the result of accident, misuse, neglect, wear and tear or failure to follow given instructions.
After a 14 day period from the confirmed delivery date of the order, all items that may have been damaged or are at fault are no longer eligible for a free return or replacement. We highly recommend that you inspect all purchases upon arrival / collection to ensure you are completely satisfied and there are no noticeable faults before the expiry of this 14-day period.
Please note: This only applies to online purchases. In-store purchases may be subject to different criteria.
Your Consumer Rights
Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation. Under the Act, the purchaser of goods has several rights, including that:
- (a) goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.
- (b) goods must be fit for their purpose – they must do what they are reasonably expected to do.
- (c) goods must be as described - the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.
These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.
There may be circumstances where you are not entitled to a remedy.
For further information about your consumer rights, visit the Competition & Consumer Protection Commission at www.ccpc.ie.
Door Returns – Terms & Conditions
Returning a Door
If you wish to return a door, you must contact us by email at Showroom@eechardware.ie before arranging the return.
Your email must include:
- Your name and order/invoice number;
- The reason for the return;
- Clear photographs of the front and back of the door;
- Clear photographs of the edges and corners of the door; and
- Photographs showing the overall condition of the door and its packaging.
No door should be returned until we have reviewed the photographs and confirmed the return with you.
€80 Door Return Fee
An €80 return/restocking fee applies to doors accepted for return.
This fee covers the handling, processing and restocking of returned doors and will be deducted from the refund or credit due.
The €80 return/restocking fee applies to returns accepted under our standard returns policy. It will not be charged where doing so would conflict with the customer's statutory consumer rights.
Condition of Returned Doors
Doors being returned must be:
- Unused and uninstalled;
- Uncut, undrilled and unaltered;
- Free from paint, stain, varnish, oil or other finishes;
- Free from damage, scratches and marks; and
- In their original packaging where reasonably possible and in a condition suitable for resale.
We may refuse a standard return where a door has been hung, fitted, trimmed, planed, drilled, painted, stained, treated or otherwise altered.
Damaged, Faulty or Incorrect Doors
If a door arrives damaged, faulty or incorrect, please contact us by email as soon as possible.
Please include your order/invoice number and clear photographs showing the issue.
Do not fit, trim, drill, paint, stain or otherwise alter a door if you believe there is a problem with it. Contact us first so that we can assess the issue and advise you on the next steps.
Returns involving faulty, damaged, incorrectly supplied or non-conforming goods will be dealt with in accordance with your statutory consumer rights.
Return Transport
Unless otherwise agreed by us, the customer is responsible for arranging and paying for the safe return of doors accepted under our standard returns policy.
Doors must be properly protected and packaged for transport. The customer is responsible for the goods until they are safely received by us.
Inspection and Refund
All returned doors will be inspected once received.
Photographic approval before return does not constitute final acceptance of the condition of the door. The door must arrive in the condition shown in the photographs supplied to us.
Once the return has been inspected and accepted, the applicable refund or credit will be processed. The €80 return/restocking fee per door will be deducted where applicable.
Statutory Rights
Nothing in this Returns Policy is intended to exclude, restrict or reduce any rights you may have under applicable Irish or EU consumer law.