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Returns Policy

Online Returns Policy

We highly recommend all consumers read our Returns Policy prior to making a purchase.

We must be informed of your decision to cancel and return within 14 days of the orders delivery of the item(s). Orders are only eligible if appropriate care has been taken to ensure the item(s) are in an “like new” condition and all original packing must be undamaged.

If the order is deemed eligible, the refund will be processed back to the same payment method that as originally used to make the purchase and will only be issued when the item(s) have been returned to us.

Please note that shipping cost is only refundable if the return is the result of our own error such as a faulty or incorrect product. If the return is issued due to a change of mind, you will be responsible for all delivery costs.

In addition, a fee may apply where the goods have diminished in value through usage that extends beyond what is necessary to inspect features and characteristics.

Online Returns Exclusions

We are unable to offer a refund or an exchange if the goods fall under any of the following precedents.

  • Goods have been removed from packaging in the interest of hygiene: mattresses, pillows, bedlinen, duvets, men or hair care, electric blankets, and any personal care items.
  • Any kitchen appliance where installation and any level of usage has occurred.
  • Any technology purchased such as Remotes, Headsets, or any purchases with a tamper proof seal.
  • Any faults that are the result of accident, misuse, neglect, wear and tear or failure to follow given instructions.

We recommend that you inspect all purchases upon arrival / collection to ensure you are completely satisfied and there are no noticeable faults.

Please note: This only applies to online purchases and in-store purchases could be subject to different criteria.

Online Returns Process

If your purchase is eligible for return, please contact us at and we will guide you through our hassle-free returns process. This could result in a product refund, repair, or exchange.

Online Refunds Policy

Refunds can be made via the method of payment used to make the online purchase. Refunds will be processed within 5 working days of the receipt of the returned goods or cancellation of the order.

Your Consumer Rights

Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation. Under the Act, the purchaser of goods has several rights, including that:

  • (a) goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.
  • (b) goods must be fit for their purpose – they must do what they are reasonably expected to do.
  • (c) goods must be as described - the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.

These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.

There may be circumstances where you are not entitled to a remedy.

For further information about your consumer rights, visit the Competition & Consumer Protection Commission at


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